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News & Announcements
NU's 24/7 automated system, toll free number: 877-779-8581.
We would like to remind everyone that low cost & no cost money saving tips including the home energy audit can help you reduce your utility costs.
NU Broadband Assessment & Feasibility Study

This is your opportunity to participate in a very important study. Newport Utilities has partnered with Magellan Advisors to explore the possibility of bringing high-speed broadband service to utility customers in Cocke County. We are asking that you help us understand the need for this service so that we can look at all of the costs and benefits to determine whether or not this is feasible to pursue. 

Between now and January 31, 2016, we are asking our residential and commercial customers to complete an on-line survey. Your input is a very important  part of the assessment process. We THANK YOU in advance for taking the time to share your views.

Customer Service

NU's drive-thru is back open with new hours of operation Mon-Fri 8AM -4:30PM. The lobby hours will still be the same. Mon-Thur 7:30AM - 4:30PM and Fri 7:30AM- 4PM.

NU has several Payment Options available both in & outside of the office including a Kiosk located outside between the main office & LCU which takes cash, Debit/Credit cards, and E-checks; making payments online, through the SmartHub payment app available for both android & iphones, or by calling 877-779-8581.


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