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Contact Info
Normal Business Hrs
Main Office:
Mon-Thurs 7:30-4:30
Fri 7:30-4:00
Mon-Fri 8:00-4:30

Contact Information

Mailing Address
Newport Utilities
P.O. Box 519
Newport, TN 37822

Phone: (423)625-2800
Fax: (423)623-5767 
HR Fax: (423)625-2841
**Emailing Customer Service

Please note this email box is ONLY monitored during NORMAL BUSINESS HOURS. To report an Outage or Service Problem 24/7, please call NU’s Outage Management System at (423) 625-2810 and have your account number or meter number available for easy access. You can also report outages or service issues using the Smarthub app for your smartphone or by creating an on-line account on our website at


TVA provides regulatory oversight for NU, regarding rates and service practices. If you have an issue or complaint that you have not been able to resolve through NU, TVA's Complaint Resolution Process may be of assistance and can be reached either through email [ComplaintResolution@TVA.Gov] or by calling 1-888-289-8409

E-mail Customer Service**

E-mail NU Connect Fiber Customer Service

Report Service Problems 24/7

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