Billing Frequently Asked Questions

[+] [−] Who do I call if I have questions?

Please call 423-625-2800 and request to speak to someone regarding a billing question.

[+] [−] What information will I need when speaking to someone about my billing questions?

Please be sure to have your bill in hand when calling

[+] [−] Do you have instructions on how to read my bill?

Yes, we have an instructional packet that explains how to read your bill.
Bill Instruction Packet (100kb PDF, requires Adobe Reader)

[+] [−] What payment methods do you accept?

We currently accept cash, check, money order, Visa, MasterCard and Discover