Utility Bill Due Date Schedule Change Effective July 1, 2009

Over the past few months, we have been evaluating all of our customer service processes to identify where we have opportunities to improve in order to better serve our Customers. One of the opportunities identified involves our billing payment due date schedule.

More than 50% of Newport Utilities customers visit our main office to pay their bills either through the drive through window or an inside payment window. On average this equates to approximately 12,000 Customers visiting our office during open hours to pay their bills.

The issue we identified is that today, NU has only 7 due dates in a given month. By having only 7 due dates, we create at least 7 days in a month, where Customers who come to our office to pay their bills, have long wait times before being served because so many Customers have the same due date. Also, by only having 7 due dates, we create days where we do not serve very many customers.

So, in order to create a more steady flow of customer traffic through our office, and most importantly, to provide all of our Customers with better quality service, Newport Utilities will be changing our billing schedule which means increasing the number of payment due dates from 7 to 16.

We are confident this change will be a benefit to all of our Customers and we look forward to this change enabling us to deliver an improved level of customer service to you.

What will my new Payment Due Date be?

Frequently Asked Questions

If you have any questions or concerns, please feel free to contact our Customer Service Department (423) 625-2800.