What will my new Payment Due Date be?

We have developed a schedule by Customer Route Numbers. The Route Number can be found on your utility bill. Below is a snap shot of the section of your bill where you can find your Route Number and then refer to the Route Schedule on the back page to identify your new Payment Due Date.

Just above the center of your bill, on the far left you will see a section labeled Service Details.

Below Service Details you will see LOC: and a number. The Route Number will be the first 3 numbers after the LOC. Using the example below, the Route Number for this Customer is 18 (LOC: 018-12656)

Once you have located your route number use the chart below to determine your new due date

Frequently Asked Questions

If you have any questions or concerns, please feel free to contact our Customer Service Department (423) 625-2800.