Report Service Problems

Residential and Commercial Customers - Call (423) 625-2810 to Report a Service Problem

The fastest way to report a service problem is with our automated system. Simply call 423-625-2810 and follow the voice prompts. The PORCHE Outage Reporting System will ask you for the information required for us to respond to the problem more efficiently and quickly. Using the automated Outage Management System allows us to handle and process calls more quickly and it helps us to identify the possible area of trouble faster.

When you call please have the following information ready:

• Your name and address
  
• Type of service problem you're experiencing
  
• Time you first noticed the problem
  
• Cause of problem, if obvious (i.e. fallen tree over power lines, lightning strike, pipe leak, etc.)
  
• Area affected, if known