NU Services

CUSTOMER SERVICES AND PROGRAMS

Newport Utilities is committed to providing the power, water and wastewater services you expect, but we also strive to provide you these services through programs that are convenient and helpful to you - our customer.

	*energy right* Heat Pumps An electric heat pump installed through the energy right Program cools and heats your home to give you a constant, comfortable temperature year-round. NU and TVA offer attractive financing options, including no money down, as well as other incentives such as a free inspection to assist our customers in obtaining a quality heat pump installation that offers both year round comfort and energy efficiency. For your convenience, monthly payments are added to your utility bill. In order to qualify you must be a NU electric service customer and the record owner of the property where the heat pump is to be installed. HEAT PUMP ONLINE APPLICATION Budget Billing This program allows you to pay the same amount every month for eleven months. On the twelfth month, your account is balanced to reflect actual usage. The sign up months are during March and April, with April being the "true up" month. To participate call 423-625-2800 or e-mail us at info@newportutilities.com.
	Bank Draft With Newport Utilities bank draft program, the exact amount of your utility bill and energy loan is transferred from your bank account automatically on the due date each month. You will receive a bill prior to the transfer, which notifies you of the exact amount and date of the transfer. To participate call 423-625-2800 or e-mail us at info@newportutilities.com.

	Customer Counselors Newport Utilities has customer service representatives who will assist customers with payment arrangements. If you are unable to pay your utility bill by the due date, contact our customer service department immediately at 423-625-2800 or e-mail us at info@newportutilities.com.
	Priority Power Newport Utilities maintains a special classification for customers who either themselves, or a person living in the customer's home, have a life threatening medical condition which requires special electrical equipment to monitor, stabilize, or assist in maintaining their life. For more information call 423-625-2800 or e-mail us at info@newportutilities.com.

	Quality Service Teams Newport Utilities Quality Service Teams periodically visit with local industries. Each team is assigned to two or three industries to visit and attend to the special needs of the particular manufacturer. The purpose of these teams is to create a more open and positive form of communication between Newport Utilities and our large customers. It is the responsibility of each team to inform their respective industry of programs offered through TVA or NU which might be beneficial or cost efficient to them. Through our QST's we have found ways to improve our service to the local industries. If you are an industry, who currently does not have a QST visiting your business, and are interested in having a Newport Utilities representative visit you, please call us at 423-625-2800 or e-mail us at info@newportutilities.com.
	Project Help The Project Help Program is intended to help certain needy customers, such as the elderly, handicapped or others, pay their utility bill in case of extreme emergency. Funding for the program comes from voluntary contributions of Newport Utilities customers. Customers who want to help may contribute any amount they choose. The contribution may be made by adding the amount to their payment or by requesting to be billed monthly. All contributions are tax deductible. Oversight of the Project Help Program will be vested in a committee comprised of the total board members of Central Charities, and one representative from Newport Utilities to serve a liaison. An eligibility committee made up of Central Charities Staff or Board will identify those in need. Applications are available only through the Neighborhood Center or e-mail us at info@newportutilities.com.