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Medical Necessity

Contact NU Customer Service Department at 423-625-2800 to request an application for Medical Necessity Equipment Program.
 If Medical Necessity Equipment is no longer needed or you move to a location out of our service area, please notify our Customer Service Department at 423-625-2800.  If you move to a new location in our service area and the equipment is still in use at your new location, please call to set up your new account as a Medical Necessity account.

Medical Necessity form

Newport Utilities will attempt to maintain a constant supply of electricity to your home in order to power Medical Necessity Equipment.  Unfortunately, we are unable to guarantee uninterruptible service due to unforeseen conditions beyond our control, such as extreme weather conditions or for disconnection for non-payment. 

For this reason we strongly recommend you take certain precautions to prepare ahead of time for possible power interruptions.  Please consider the following:

  • Having an emergency back-up power source.
  • Keeping emergency back-up for all necessary medical supplies (e.g. an extra oxygen tank).
  • Making a list of emergency numbers for medical personnel, friends, neighbors, etc. who may assist you in the event of an emergency.
  • Contacting the American Red Cross for shelter or assistance during extreme power interruptions.
  • Making arrangements to move to another location in the event of an extreme power interruption.

In the event of a power interruption, call 423-625-2800 and press 1 after greeting or 423-625-2810. Although we will respond to your area as soon as possible, severe storm damage can delay restoration.

In order to avoid likelihood of disconnect, we also request you pay your bill by the due date.  Newport Utilities is precluded by law from discriminating between classes of customers.  Although medical necessity conditions exist, these customers are subject to disconnect for non-pay, just as any other customer.

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